Shipping policy
Shipping, Returns & Exchanges Policy
Effective Date: April 13th, 2026
Thank you for shopping with JayC Diamonds & Jewelry Inc.
We are committed to providing authentic fine jewelry along with exceptional customer service.
Authenticity Guarantee
Every gold item sold by JayC Diamonds & Jewelry Inc is genuine, authentic gold. We proudly offer fine jewelry crafted from real gold, and every product is accurately represented by its stated gold purity (such as 10K, 14K, 18K, or 24K where applicable).
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Options
Standard Shipping
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Estimated delivery: 3–5 business days
Express Shipping
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Estimated delivery: 1–2 business days
Delivery estimates begin once your order has been processed and shipped.
Shipping times may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
JayC Diamonds & Jewelry Inc is not responsible for delays or losses caused by incorrect addresses submitted during checkout.
Lost or Stolen Packages
Once a package has been delivered according to the carrier's tracking information, JayC Diamonds & Jewelry Inc is not responsible for lost or stolen packages.
Customers should contact the shipping carrier directly if delivery issues arise.
Returns & Exchanges
Customer satisfaction is important to us.
If you need assistance with a return or exchange, please contact us before sending any merchandise back.
Email:
Return Eligibility
Items may be eligible for return or exchange if:
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They are returned in their original condition
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They have not been worn, altered, or damaged
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Original packaging is included
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The request is made within 14 days of receiving the order
Items showing signs of wear, resizing, modification, or damage may not qualify.
Non-Returnable Items
The following items are final sale unless they arrive damaged or incorrect:
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Custom jewelry
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Personalized items
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Special orders
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Gift cards
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Clearance or final sale items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the packaging
We will work promptly to resolve the issue.
Refunds
Once an approved return has been received and inspected, refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the error was caused by JayC Diamonds & Jewelry Inc.
Depending on your financial institution, refunds may take several business days to appear.
Questions
For any questions regarding returns, exchanges, or shipping, contact: